Jan Bennett |
Summary | Technically inclined, detail oriented, customer-focused service provider coupled with an analytical mind and experience in various help desk environments. |
Profile | - Windows OS 9x – XP Professional
- SalesLogix and Microsoft CRM 3.0 (MB2-423 Certification)
- Microsoft Office Suite
- Hardware / Software Troubleshooting
- Joomla Content Management Implementation and Administration
- vBulletin Installation and Administration
- Basic Network, Wireless, and VPN Implementation and Troubleshooting
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Education | B.S., Technology Management, Texas A&M University, College Station, Texas Minor, Business Graduated 12/2005 100% of education financed through grants, loans, and employment |
Employment | L2 Restaurant Support Analyst, Brinker International - Vital customer service link for IS/IT to stores, vendors, service providers, and franchisees.
- Provide phone based support on basic computer operations, proprietary BOH/POS software, hardware, and network questions.
- Provide support for approved third-party applications such as MSOffice Products, Adobe, Flash.
- Troubleshoot all applications and hardware for problem resolution.
- Resolve fatal system crashes.
- Resolve time critical issues such as end of night issues, payroll and end of period/year updates.
| 2009 - Present |
Customer Service Manager, Flux Media, Inc. Reason for leaving: Start-up Company downsizing - Sole provider of support for all 1,500+ commercial and corporate customers.
- Supported both hardware and software troubleshooting for CarPC implementations.
- Administered forums (vBulletin). Developed into a main source of support.
- Developed company FAQ.
| 2008 |
Sales Engineer / Store Product Manager, Mp3Car, Inc.- startup company Reason for leaving: Recruited by competitor - Spearheaded project to spec, quote, and build initial 250 custom PCs for government regulation of fishing vessels.
- Maintained extensive knowledge in CarPC hardware product lines.
- Researched CarPC products for reliability, usability, and to determine if they met Mp3Car brand image and customer needs.
- Maintained customer forums (vBulletin), home page (Joomla), & online store (Volusion).
- Improved knowledge base from hands on experience with CarPC hardware and software implementations.
| 2006 – 2008 |
Application Analyst, Ascendix Technologies, Inc. Reason for leaving: Offered position while attending SEMA trade show - Star Award winner for excellence in customer service
- Met a high standard of quality assurance in testing CRM software packages before being released to clients – SalesLogix and Microsoft CRM 3.0
- Supported over fifty companies with efficient turnaround time.
- Analyzed efficiency gaps and implemented solutions.
| 2006 |
| Intern / Student Technician, Civil Engineering, Texas A&M University Reason for leaving: Graduated - Provided network support for the largest Civil Engineering department in the nation, troubleshooting network connectivity problems, VPN connection issues, connecting new machines to the network and providing support over the network.
- (Re)Installed operating systems and various software titles both manually and through the use of Norton Ghost. Created images from installs and (re)imaged work stations.
- Assisted in maintaining OmniLock system and network based camera surveillance system for classrooms, lecture halls, and research labs.
- Maintained dedicated data acquisition computers, both hardware and software.
- Set-up WinSnort network monitoring system for intern project.
| 2004 – 2005 |
Activities | - Six world titles in car audio sound quality competition over four years; vehicle sponsored by Orca Design; self-installed and designed system – self built CarPC as only source unit
- Founding Officer of Texas A&M University Motorcycle Club, Vice President, Web Designer – http://www.tamumc.org
- Selected to attend Emerging Leaders retreat / workshop (Texas A&M)
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